Our Return Policy
OEO Energy Solutions strives to provide complete customer satisfaction. Our products are made with the highest quality components, and the warranty period is stated with each product (typically a five year replacement warranty). If the product fails within the warranty period due to product defect under normal use, please contact our Customer Service department to arrange a replacement.
We suggest customers start with a trial order to confirm the right product solution for your application. We offer a 30-day Money Back Guarantee on the trial; Customer is responsible for return shipping and then credit will be issued in the manner it was paid. If there is an error with the order, OEO will cover the cost of the return shipment.
A 20% restocking fee will apply to all items returned to OEO and the customer is responsible for return shipping fees. Special order and custom products are not eligible for return. Outbound shipping charges are not refundable. Please contact our Customer Service department to arrange a Return Merchandise Authorization (RMA) for all returns. Request for return must be made within 10 days of delivery and products must be returned in original packaging in new condition. OEO reserves the right to waive the restocking fee if the product is exchanged and then a full credit will be issued.